Dedicated bilingual professional with diverse experience in customer service, technical support, and dispatch operations. Skilled in communication, problem-solving, and multi-channel support, aiming to improve operational efficiency and customer satisfaction.
Provided support to English and Spanish speakers across various customer service roles, ensuring clear communication.
Assisted clients with technical issues, including troubleshooting and issue resolution in a support role at Concentrix.
Used dispatch software/tools to manage orders, prioritize requests, and enhance delivery coordination.
Provided administrative and operational support, including document handling and customer inquiries.
Telus / One Link
Teleperformance
Concentrix
Sykes / Foundever
The Office Gurus
High School Diploma
Business Administration
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Handled customer communications via chat and voice channels, demonstrating flexibility in support delivery.
