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W

Waldo

Data Analyst with 5+ years of experience in financial services

Contacto

Santo Domingo, Nacional, Dominican Republic
Disponible en CazVid
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Competencias

Data AnalysisAdvanced

Proficient in analyzing large datasets to extract actionable insights for business decisions.

SQLAdvanced

Skilled in writing complex queries to extract and manipulate data from relational databases.

Excel & Data VisualizationExpert

Extensive experience creating dashboards and reports to present data clearly to stakeholders.

Financial ReportingIntermediate

Experience in preparing and reviewing financial reports and summaries for management review.

Team CollaborationIntermediate

Worked with cross-functional teams to implement data-driven solutions and share insights.

Educación

Customer Service Certificate
FUNDACION CARLOS SLIM
2018-01
English Inmersion Program Diploma: English-as-a-Second-Language Education
MECYT
2017-01
High School Diploma
EL VALLE HIGH SCHOOL
2015-07

Resumen

Experienced data analyst specializing in financial data analysis, reporting, and dashboard development.

Logros Clave

  • Led data-driven projects that improved reporting accuracy and efficiency.
  • Developed and maintained dashboards for real-time financial analysis.
  • Collaborated with cross-functional teams to identify key metrics and streamline data collection processes.

Experiencia

Interpreter

TRANSPERFECT
2023-05 - Current

Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations., Utilized active listening skills and cultural sensitivity to convey accurate interpretations., Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.

Customer Service/ Sales Agent

CONCENTRIX
2021-10 - 2023-01

Retained existing customers by providing exceptional support and addressing concerns proactively before they escalated into larger issues., Maintained a high level of product knowledge, staying up-to-date on company offerings, promotions, and policies., Boosted sales revenue by effectively upselling products and services tailored to individual customer needs.

Virtual Assistant

Staff Legal Services, SRL
2020-02 - 2021-03

Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately., Responded to client inquiries, providing accurate legal advice and offering assistance., Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Technical Support Representative

Alorica
2018-06 - 2020-01

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism., Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Habilidades

Data AnalysisSQLExcel & Data VisualizationFinancial ReportingTeam Collaboration
Publicado en CazVid - 3 jul 2025
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