Dedicated IT professional with over a decade of experience in technical support, hardware repairs, and network management. Proven ability to enhance system security, streamline user management, and deliver exceptional customer service.
Skilled in diagnosing and repairing hardware issues across multiple OS platforms, ensuring minimal downtime.
Proficient in managing Active Directory, DNS, DHCP, and network security protocols for enterprise environments.
Experienced in providing timely technical support for hardware, software, and network issues, maximizing user productivity.
Capable of deploying, configuring, and troubleshooting Windows, macOS, and basic Linux systems efficiently.
Diproptical, SRL
Managed Windows and macOS workstations for business operations, Provided application support for business software and productivity tools, Implemented backup procedures and disaster recovery protocols, Conducted hardware troubleshooting and component-level repairs
Microsoft
Trained in the following but not limited to subjects: domains, domain controllers, and OUs for enterprise clients, user accounts and group policy objects (GPOs), troubleshooting authentication, DNS, and ADDS replication errors
Compuservic.io
Achieved 98% first-call resolution rate with 4.2-hour average resolution time, Provided application support for business and specialized software, Conducted hardware/OS troubleshooting for Windows and macOS, Deployed 100+ workstations with proper local and remote configurations
Synapsis
Implemented proxy server policies for secure network traffic management, Managed account security within Active Directory framework, Deployed authentication systems for Windows/Linux environments, Reduced resolution time by 15% and complaints by 20%
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Knowledgeable in implementing security policies, account management, and reliable backup procedures.
CompuDoctores
Performed complex hardware troubleshooting and component-level repairs, Conducted multi-OS troubleshooting for startup and software issues, Removed malware/viruses and provided data recovery services, Repaired laptop hardware for Windows and Mac systems
Intermedia, Inc.
Provided application support for Microsoft environments including Office 365, Managed Active Directory user accounts and group policies for 500+ users, Supported Outlook configuration and email client applications, Reduced resolution times by 40% through systematic troubleshooting, Improved satisfaction to 90% through responsive support
Plum Choice
Delivered remote desktop support for application and hardware issues, Configured Windows workstation settings and shared resource permissions, Managed system backups and preventive maintenance procedures, Resolved 225+ issues across multiple operating systems in five months, Specialized in printer hardware troubleshooting and network printing
SolarWinds
Supported monitoring applications and network protocols, Monitored business applications and server environments, Provided first-level troubleshooting for Windows and basic Linux systems, Optimized resource utilization, reducing costs by 25%
HP, Inc.
Supported hardware configuration tools and storage device troubleshooting, Configured storage devices connected to Windows and Linux systems, Performed hardware diagnostics and disk repair operations, Created technical documentation for storage issues and solutions
