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Wendell
Insurance and Customer Support Specialist with 5+ years in healthcare and insurance
Contacto
Competencias
Provided support and documentation assistance to insurance customers and patients.
Verified refunds, claims, and documentation correctness in insurance and medical billing.
Managed multiple cases and requests efficiently, meeting SLA guidelines.
Created 3D dental treatment plans and verified design quality in dental CAD modeling.
Communicated with insurance providers, colleagues, and clients to facilitate processes and resolve issues.
Educacion
Idiomas
Resumen
Experienced in insurance documentation, claims verification, medical authorization management, and dental CAD design with strong communication and problem-solving skills.
Logros Clave
- Verified accuracy of customer documents and claims across multiple roles, ensuring compliance and smooth processing.
- Managed medical authorizations and patient admissions, supporting insurance eligibility and timely service delivery.
- Designed 3D dental treatment plans collaboratively with healthcare professionals, maintaining high quality standards.
Experiencia
Insurance Processing Assistant
In charge of verify that the documents of the customers are correctly updated and help them via phone or mail with any issue they have., Responsible to assist the insurance agents with any documentation, insurance process they need., In charge of handle outbound calls to give support to the...
Reimbursement Billing Specialist
Responsible of verifying that refunds are processed correctly., In charge of verifying that claims are correct and have all the necessary information for the insurances., Responsible of submitting claims to the providers portals and communicate with them if any verification is needed., In charge of...
Insurance Authorization Agent Jr.
Management of medical authorizations., Worked with Insurances in order to follow and determine the patient status, benefits and eligibility., Responsible to verify and check CPT (Current Procedural Terminology) codes in order to determine if medical prior authorizations will be needed for the...
Notice of Admission Agent
Emergency admission case management., Responsible of analyze medical information of the patient. To meet all the quality work process., Worked with insurances in order to follow and determine the admissions of each patient.
Cad Designer
Designer of 3D dental treatments plans, working with doctors to achieve the best dental treatment as possible., Responsible of verify each dental treatment designment meet the required quality., Help the doctors with any question they have about the treatment plan.
Buyer Agent
In charge of performed and check all the online purchases of the clients and help them with any issue., Verified that the customers receive the package on time., Verified that the packages meet all the customs requirements.