Wendy

Customer Service Agent

Ensure customer satisfaction and provide professional customer support maintaining a positive, patience and empathetic attitude toward customers at all times., Keeping records of customer interactions, transactions, comments, and complaints via chat, e-mail and calls., Discussing debts with customers and creating a payment plan that allows them to pay what they owe., Manage high volumes of inbound and outbound calls., Perform cost-benefit and needs analysis of existing/potential customers to meet their needs., Determining the quickest, most effective ways to answer a client’s or customer’s questions., Working with a team of CSRs and other departments to find appropriate solutions to problems.