Experienced bilingual call center agent with over 5 years in customer service, specializing in client assistance, billing support, and problem resolution. Proven ability to handle complex inquiries with empathy and professionalism across diverse client scenarios.
Efficiently managed inbound calls, adhering to call flow protocols to deliver effective resolutions.
Resolved client issues by providing relevant information and step-by-step guidance, fostering client satisfaction.
Demonstrated active listening and empathetic communication to effectively assist clients and de-escalate issues.
Supported clients with billing inquiries, helping to clarify charges and resolve billing issues.
BPO LABS
Receive calls from clients following the call flow and provide the best resolution or information in order to help resolve the clients request.
Atlantic International BPO
Assist clients to resolve issues, provide relevant information or provide step by step indications to learn how to use the application or the company website, showing empathy, active listening and good communication skills.
Foundever, initially Sutherland
Assist customers with questions about billing, set up appointments, and lead them on the self-service options that the client provided being empathetic and having a solving mindset.
International Business Professional
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