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Werner
Customer Service Specialist with 5+ years in logistics and recruitment
Video resume
Contacto
Competencias
Handled customer inquiries, de-escalation, and client communication across multiple roles.
Tracked loads, updated routes, and coordinated transportation assignments using industry tools.
Screened, qualified, and guided candidates through hiring processes in logistics sector.
Proficient in Microsoft Office, Google Suite, Slack, Truckstop, and other logistics and communication tools.
Experienced in customer engagement, vendor coordination, and internal team support.
Educacion
Idiomas
Resumen
Dedicated customer service specialist with extensive experience in logistics, recruitment, and after-hours support, proficient in multiple communication and technical tools.
Logros Clave
- Managed load tracking, carrier onboarding, and client communication for freight logistics
- Supported driver recruitment and hiring processes, enhancing candidate screening and onboarding
- Provided after-hours medical and transportation support, coordinating complex logistics and interpretation services
Experiencia
Dispatch / Customer Service
Answer emails, phone, text communications, Assist with preparing LTL & Hotshot quotes, assist with truckstop.com load board, Qualify carriers onboarding RMIS / Highway platform, Track live loads, update routes, carrier and client rate updates, receiving of POD/BOL’s, Communication with...
Independent Contractor – Recruiter / Sales Development
Call, text & email Class A driver candidates, Screen, quality, guide candidates through successful hiring process, Assist driver hiring process for network logistic companies, Review industry updates, carrier guidelines, hiring progress
Team Lead
Support Management with scheduling hours for staff, assist with payroll, Screen potential candidates for employment, assist with training, Provide sales staff support via automatic dialer cold calling customers and qualifying leads, Managed escalations, Assist with managing marketing campaigns for...
After Hours Support
Coordinate transportation and interpretation assignments with selected vendors, Provide telephonic medical interpretation and provide after-hours support for various departments, Supervise after-hours email queue, File overnight report for management, Schedule transportation assignments via UBER or...
LVR agent / Customer Service for Latin America
Answer customer inbound calls and transfer the caller to the appropriate department, Assist customers with order tracking, returns, reimbursements, and order replacements, Stay up to date with Latin American customs laws and regulations, Attend training seminars for up-to-date product knowledge and...
Outside Sales Rep
Assist warehouse with monthly inventory, Assist inside sales force with inbound call, Cultivate potential prospects and assist with account setup with our network, Wholesale tires and automotive equipment to our dealers, Harvest account base for increased sales revenue, Promote sales specials with...