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Wilberth
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Competencias
Demonstrated experience with Customer Retention Strategies.
Demonstrated experience with Problem Resolution.
Demonstrated experience with De-escalation Techniques.
Demonstrated experience with Customer Support.
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Resumen
View Wilberth's professional profile on CazVid.
Experiencia
Retention Agent
Created and use different strategies to keep the customer with the company, Deescalated call and provided the customers with the best customer service possible, Reviewed successes and failures to learn from previous mistakes, Created value to our website, Provided the best customer service possible, Educated customers on promotions to enhance sales, Conferred with customers about concerns with products or services to resolve problems and drive sales, Educated clients on account services and resolved client inquiries regarding statement information and account balances, Educated customers on company systems, form completion, and access to services, Documentation and reporting, Complaint resolution, Report preparation, Order fulfillment, Conflict Resolution, Customer Relations
Customer Service Agent
Helped our customers providing them some information regards the our products, Provided the customers multiple options for their problems to be solve.