Experienced in customer relations, language interpretation, social media management, and traffic security within BPO and healthcare sectors.
Utilized communication and problem-solving skills to resolve customer inquiries across various industries.
Facilitated communication between health specialists and patients with limited language proficiency.
Responded to customer emails and interacted with users on social media platforms to improve engagement.
Monitored website traffic and reported security threats like DDoS attacks.
Bilateral BPO
Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
Sutherland Global Services
Provided superior customer service to clients by addressing all questions and concerns, in addition to offering other company products.
Teleperformance
Performed as a language bridge between Health Specialists and Limited Language Proficient medical patients.
OneLink BPO
Resolved customer service tickets related to online financial services.
Bachiller
Tecnico Profesional en Salud y Seguridad en el Trabajo
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Resolved customer service tickets related to online financial services.
Ubiquity
Assisted members regarding questions related to their health insurance benefits, authorizations, and claims.
Systeme.io
Respond to customer emails providing timely solutions., Manage social media platforms and interact with users., Monitor traffic charts and report DDoS attacks.
