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Wilberto
Customer Service and Operations Specialist with 5+ years in BPO and Healthcare
Contacto
Competencias
Utilized communication and problem-solving skills to resolve customer inquiries across various industries.
Facilitated communication between health specialists and patients with limited language proficiency.
Responded to customer emails and interacted with users on social media platforms to improve engagement.
Monitored website traffic and reported security threats like DDoS attacks.
Resolved customer service tickets related to online financial services.
Educación
Idiomas
Resumen
Experienced in customer relations, language interpretation, social media management, and traffic security within BPO and healthcare sectors.
Logros Clave
- Handled diverse customer interactions across multiple platforms, enhancing client satisfaction.
- Provided language interpretation services bridging healthcare professionals and patients.
- Managed social media engagement and traffic monitoring, including threat reporting.
Experiencia
Customer Service Representative
Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
Customer Service And Sales Representative
Provided superior customer service to clients by addressing all questions and concerns, in addition to offering other company products.
Language Interpreter
Performed as a language bridge between Health Specialists and Limited Language Proficient medical patients.
Back Office Agent
Resolved customer service tickets related to online financial services.
Member Services Representative
Assisted members regarding questions related to their health insurance benefits, authorizations, and claims.
Customer Service Representative And Traffic Monitoring
Respond to customer emails providing timely solutions., Manage social media platforms and interact with users., Monitor traffic charts and report DDoS attacks.