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William
Data Operations Analysts
Contacto
Competencias
Demonstrated experience with Technical Troubleshooting.
Demonstrated experience with Incident Investigation.
Demonstrated experience with Issue Resolution.
Demonstrated experience with Technical Escalation.
Demonstrated experience with SLA-Driven Support.
Educación
Idiomas
Resumen
Data Operations Analysts open to new opportunities
Experiencia
Alexa Data Associate
Support high-volume AI/ML and operational workflows through structured data validation, issue investigation, and quality-focused processes.. Analyze structured and multilingual datasets to identify inconsistencies, quality issues, and cases requiring further investigation or escalation.. Investigate data and operational inconsistencies, document findings, and escalate issues that may affect system processes or customer experience.. Perform intent analysis and structured validation of Alexa customer interactions within NLP and AI data workflows.. Support Prime Video recommendation-quality validation according to established business and quality criteria.. Follow established operational, documentation, escalation, and quality procedures to produce accurate and reliable outputs.. Collaborate with operational and technical teams to investigate issues, communicate blockers, and support resolution.. Identify recurring inconsistencies and contribute to continuous quality and workflow improvement.. Selected as a Sensai Team member (SJO-16), providing advanced troubleshooting support for specialized devices and technical escalations.
Technical Support Specialist
Monitored and supported telecommunications and IT infrastructure, including CORE equipment, LTE/3G networks, fiber-optic connections, and wireless microwave links.. Investigated technical incidents and performed structured troubleshooting to identify connectivity, infrastructure, and service issues.. Monitored network stability and identified anomalies or failures requiring investigation and escalation.. Managed technical incidents according to established SLA-based ticket management and escalation procedures.. Coordinated with suppliers, technical teams, and field personnel to investigate incidents and support timely resolution.. Documented incidents, findings, troubleshooting activities, and resolution progress.. Escalated critical technical issues affecting service availability and operational continuity.. Remained engaged with incidents throughout investigation and resolution activities while coordinating with appropriate technical resources.