Dedicated professional with over 5 years in customer service, fraud prevention, and technical support across diverse sectors. Proven ability to analyze complex data, resolve issues efficiently, and foster client relationships. Skilled in risk analysis, troubleshooting, and sales, with a focus on...
Provided technical and customer service support across multiple industries, ensuring high satisfaction and issue resolution.
Analyzed transaction data to identify suspicious activity, preparing detailed investigation reports and collaborating on prevention strategies.
Reviewed and analyzed large data sets to detect fraud patterns, minimizing financial losses for clients.
Led consultative sales efforts, built strong customer relationships, and exceeded sales targets through effective communication.
FoundEver
Contacted customers to notify and prevent fraudulent activity, minimizing financial impact., Reviewed transactions, receipts, and financial statements to identify suspicious activity., Analyzed large data sets to detect fraud patterns and anomalies., Prepared detailed investigation reports for...
Amazon.com
Responded to customer inquiries regarding orders, billing, payments, and account management., Maintained high customer satisfaction through prompt and professional support., Updated customer records and tracked interactions using customer service software., Escalated complex issues when necessary...
Concentrix
Provided technical and customer support for internet, network, and server-related issues., Diagnosed and resolved connectivity, configuration, and performance problems efficiently., Adhered to company policies, scripts, and quality standards to meet call-time and service metrics., Documented...
High School Diploma
High School Diploma
Primary School Diploma
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