Experienced in customer service, crypto operations, and fraud prevention. Skilled in CRM tools, communication, and problem-solving, dedicated to enhancing customer experience in the financial sector.
Provided customer support in crypto operations, resolving issues related to accounts, transactions, and security.
Managed customer cases, communication, and collaboration through Salesforce CRM, ensuring accurate case documentation.
Supported crypto transactions, including on-chain transfers, wallet management, and fraud prevention activities.
Proficient in English and Spanish for effective customer support, conflict resolution, and team collaboration.
CompraBien S.A
Taskus
Executed KYC refresh procedures as per compliance team requirements., Assisted with onboarding and transaction support for Coinbase Wallet (BASE wallet) including swaps, sends and receives., Leverage Salesforce CRM to manage customer cases, send secure communications and collaborate with...
High School
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Addressed complex cases involving fraud, account security, and transaction errors through analytical skills.
