William - Customer Service & Sales Professional with diverse client engagement experience

Masaya, Masaya Department, Nicaraguaen

Managed employee HR and payroll inquiries, resolving conflicts and providing support at IBEX GLOBAL SOLUTIONS.

Promoted natural supplements through consultative sales, increasing customer trust and fostering long-term relationships at GREAT HEALTHWORKS.

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Resumen

Dedicated professional with hands-on experience in customer support, HR assistance, and consultative sales across service-oriented roles. Skilled at resolving conflicts, fostering client relationships, and supporting internal operations with a customer-focused approach.

Logros Clave

Utilized technical and customer service skills to handle inquiries, improve communication, and support client needs in varied roles.

Habilidades

Customer ServiceIntermediate

Handled employee and customer inquiries, resolved conflicts, and provided support matters across roles.

Sales TechniquesIntermediate

Used consultative and professional sales approaches to promote products and close customer transactions.

HR SupportIntermediate

Assisted employees with payroll, benefits, and workplace policies, ensuring smooth internal operations.

Technical SupportBeginner

Provided basic technical support and assistance as part of customer service and internal help functions.

Customer Relationship Management

Experiencia

Customer Service Agent

IBEX GLOBAL SOLUTIONS

03/09/2022 - 05/26/2025

Managed requests and inquiries related to company benefits, payroll, and internal policies., Assisted employees with payroll issues, vacation requests, and other work-related matters., Resolved workplace conflicts with a focus on mediation and empathy.

Sales Agent

GREAT HEALTHWORKS

08/04/2025 - 01/02/2026

Promoted and sold natural supplements by identifying customer needs and recommending appropriate products., Educated customers on supplement benefits, ingredients, and proper usage to build trust and long-term relationships., Used consultative sales techniques to increase conversions and customer...