Experienced in delivering high-quality interpretation and customer service across healthcare and corporate sectors. Fluent in three languages with strong problem-solving skills and a dedication to client satisfaction.
Fluent in English, Spanish, and French, enabling effective cross-cultural and multilingual interactions.
Proficient in handling diverse customer needs, resolving issues, and maintaining client satisfaction.
Skilled in accurate interpretation during medical appointments, ensuring precise and meaningful communication.
Efficiently prioritizes tasks to meet deadlines in dynamic, high-pressure settings.
Language Line Solutions
Accurately interpreted patient information during medical appointments.. Completed interpretations precisely and avoided changing meanings, adding words, or removing important points.. Maintained strict confidentiality of patient information according to HIPAA guidelines.. Collaborated with medical staff to ensure accurate and efficient communication.
Arise
Processed orders, prepared correspondences, and completed required documentation.. Provided accurate information about products and services to customers.. Managed difficult customer situations with professionalism and empathy.. Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.. Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.. Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
Alorica
Contributed to team effort by meeting performance goals and assisting colleagues when needed.. Answered customer inquiries via phone, email, and chat.. Escalated issues that could not be resolved independently to supervisors or managers for further assistance.. Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.. Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.. Processed orders, prepared correspondences, and completed required documentation.
Well, my experience, so I have a huge background of experiences. I have a huge background in call center. So I mentioned Ajero, which is one of them, where I also work for clients like Home Depot, which is a retail, Nike, also a retail, and all those clients are U.S. clients. I also work for MSC Cruise, MSC Cruises in Spanish because I speak different languages as well, English, Spanish, French. So I used to, I mentioned Ajero because I noticed that this job is related to roadside assistance, so that's why I mentioned Ajero. So overall, it was a very good experience because I understand when someone is in a stressful situation and that person needs help. So you can imagine someone over, I would say, 75, 77 years, and in the middle of the night around 1 a.m. or 2 a.m. in the morning, that person is stuck at the side of an highway, so you can imagine how that person feels, you know? So when they call you, so they need help, and you need to help them, definitely. Not only help them, but your attitude while helping them matters a lot. So, and I've been working in like customer service, helping others for so long, so it becomes like a second nature. So whenever I notice that someone needs help, so I feel that it's mandatory for me to help them. So it's a very good experience. I enjoyed it, and so far it's part of my life. While I'm talking to you now, whenever I notice that someone needs help, so I always do my best to help that person because God help us, so we need to help each other, and we are part of the world. Everyone is
Yes, one of the systems that Jero used is called Swoop. Swoop is a software that communicates customers with agents, agents with service providers, and also internally. So I used to work to receive three different types of calls. Intake, which is when the customer called to tell us the problem that they are having, and I used to take notes, document everything, and also work as a dispatcher. The dispatcher is my role as a dispatcher was to, after gathering this information or collecting this information, I reach out to maybe in-network or out-of-network service providers. So give them the information that they need so they can go there to help that customer. So we need to make sure that we have the right address, the right vehicle information, the customer's phone number correctly, just to make sure that the service provider can do their job correctly. And also, I used to receive calls from service providers whenever there is like, I would say, whenever there are changes to the customer's address or maybe the customer finds someone to help them. So I used to either cancel the service that was already set up or modify it. And also I used to help service providers to add additional charges to their service. So let's say that, okay, I set up the service for a tire change, but while performing the tire change, so they did something that wasn't part of the deal. So we need to document, to take note about that to make sure that they get paid for everything that they did. So it was something that I enjoy doing, so I worked.
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Sure, it's very complicated when someone is stuck on the side of the of an highway in the middle of the night for a long period, and that person call you with only 10% of battery on their phone, so their phone is about to die. So you need to make sure that you go straight to the point and with accuracy and make sure that you provide help to that person. So it's not something easy, but I made it easy that time because the first thing that I do when the customer let me know that, okay, they only have 10%, I right away show empathy. I understand the situation. So let me go ahead and call 911 to make sure that you have someone over there to check on you or someone that you can even use their phone to track your services. So I call 911 right away, explain the situation. Hopefully, 911 was able to locate the customer and they sent help to the customer. While doing that, I go ahead and follow my guidelines, my instructions step by step and send someone to help that customer to change the tire for them. So it was something at the beginning, which was very difficult, but we made it easy because we are trained for that and we have experience at what we are doing. So at the end of the day, so the next day, I was, I was surprised because the same customer called and he was about to identify me and he gave me kudos. So the survey was uh 5 out of 5 with great comments and I was surprised and that's one of my motivation because helping others is part of my life. I've been doing that for so long, so it becomes like a second nature. So I love what I'm doing. I love it. Thank you.
Hi, my name is Wendy Petit. I've been working in the call center industry for the last 10 years now, specifically a remote position for seven years and with different clients and different roles. And I have experience with clients like Ajero, which is a U.S. client. It's roadside assistance. I used to provide roadside services to customers whenever they are stuck.
Sure, with a Giro, which is a roadside service where a Giro provides the services of over 50 states. So I used to manage a high call volume where customers used to call to get help in the middle of the night, so anytime, anywhere, wherever we have coverage, we need to help these customers to solve their problem. So you imagine a 70-year-old woman, old woman, where they need help to tow their vehicle at midnight, so it is not something easy. It's very stressful. But I used to manage these calls with ease because we were trained for that and I have experience in this roadside services. So we used to set up dispatch whenever we have to call network services, which is network providers who can provide services for Giro, or if we need to set up services without of network services, I used to do that to call them and make sure that we send someone to help them. So those are situations which is not usual because when someone is stuck on the side of the road at midnight or at 1 a.m. in the morning, that person is alone. So there is a guideline that I used to follow to be able to help that customer. For example, first, call 911 to send someone to check on them. While I dispatch someone in network or out of network service provider to either tow their vehicle or if they need a tire change and they have a spare in good condition, so to change that tire. Or sometimes they just need to unlock the doors of the vehicle because they have the keys inside of the vehicle. So I used to set up this for them. So the system that we used to use is Swoop, which is...
Hi, my name is Wendy Petit. I've been working in the call center industry for the last 10 years now and remote position for seven years now with different U.S. clients and different roles. For example, Giro, which was a roadside assistance. My role was to help customers to solve their issue on the road, like whenever they need a tow, they need like a tire change, they need a...
Hi, my name is Wendy Petit. I've been working in the call center industry for the last 10 years now. We have different clients, different roles. For example, a Giro, which was roadside assistance. It's a US company. I used to provide roadside assistance to customers to help them with towing, with changing tire, help them with whenever they run out of gas. So I used to stand to set up.
Hi, my name is Wendy Petit. I've been working in the call center industry for the last 10 years now in different positions with different clients. For example, I work for a client like Agero. It's a U.S. company. It's roadside assistance, so I've been helping customers to...
