Winsmery - Customer Service Specialist with bilingual expertise in hospitality

Delivered bilingual customer service via email, chat, and phone, resolving issues and ensuring guest satisfaction.

Effectively communicated in English and Spanish, explaining hotel services and handling guest inquiries.

Worked collaboratively across hotel departments to coordinate services and resolve guest issues.

Supported guest check-ins, check-outs, and managed reservation changes in a hospitality setting.

Provided personalized service to VIP guests, managing reservations and special requests., Resolved guest issues quickly and clearly., Coordinated with other hotel departments to ensure a great guest experience., Welcomed guests, explained hotel services, and followed up on feedback.

Supported guest check-ins, check-outs, and reservation changes., Managed phone/email communications with guests and travel agencies., Assisted the groups department with schedules and basic coordination tasks., Delivered service in English and Spanish with professionalism.