Experienced professional with a strong background in customer relations, sales, KPI management, and marketing across various sectors.
Used CRM tools such as Salesforce to manage and track customer interactions and sales activities.
Built and maintained strong customer relationships to support sales objectives and customer satisfaction.
Monitored KPIs related to marketing and operations to evaluate performance and identify areas for improvement.
Supervised agents during working hours and generated reports to support team management.
INTOUCH CX
KPIs management to measure efficiency in operations., Management and assignment of tickets., Utilized CRM software, including Salesforce, to manage customer relationships and track sales activities.
ALLIED GLOBAL
Developed and maintained strong relationships with customers to drive sales and ensure customer satisfaction.
TELEPERFOMANCE
INVERSIONES HONDUSA
Employ various marketing channels, such as social media, email, and digital advertising, to reach target audiences effectively., Graphic design and Content Creation., Monitored and reported on KPIs to measure the success of marketing initiatives and identify areas for improvement.
BA MARKETING
BACHELOR OF SCIENCE AND HUMANITIES
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Employed social media, email, and digital advertising as marketing channels, creating graphics and content.
KONECTA LLC
Generate agents’ statistical reports., Supervise agents during working hours., KPI’s and CRM Management.
