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Xicoténcatl
Customer Service & Supervision with 10+ years of diverse experience
Contacto
Competencias
Delivered customer support across automotive, insurance, and technical services, handling inquiries and documentation.
Supervised and guided a team of 15 agents, ensuring quality service delivery in claims processing.
Provided technical assistance involving software updates, device installation, and troubleshooting.
Accurately translated between multiple languages in emergency, hospital, and banking contexts.
Applied problem-solving and decision-making skills in customer service and technical support roles.
Educación
Idiomas
Resumen
Dedicated customer service and team leader with extensive experience in automotive, insurance, technical support, and interpretation roles.
Logros Clave
- Led a team of 15 agents at Centris, managing home owner claims insurance processes.
- Provided comprehensive support on car loans, leasing, titles, and registration at Nissan.
- Performed software updates, installation guidance, and device programming at Resideo.
Experiencia
Supervisor
Lead a team of 15 agents for home owners claims insurance.
Customer service representative
Customer service for car loans, leasing., Car title assistance, State registration, Loan payments
Senior tech support
software updates, Installation guidance, Program device assistance
Interpreter
Part time job as an Interpreter for Emergency calls, Hospitals and Bank., Accurately translate between people who don't speak the same language.