Dedicated customer service and team leader with extensive experience in automotive, insurance, technical support, and interpretation roles.
Delivered customer support across automotive, insurance, and technical services, handling inquiries and documentation.
Supervised and guided a team of 15 agents, ensuring quality service delivery in claims processing.
Provided technical assistance involving software updates, device installation, and troubleshooting.
Accurately translated between multiple languages in emergency, hospital, and banking contexts.
Centris
Lead a team of 15 agents for home owners claims insurance.
Nissan
Customer service for car loans, leasing., Car title assistance, State registration, Loan payments
Resideo
software updates, Installation guidance, Program device assistance
Human Quality
Part time job as an Interpreter for Emergency calls, Hospitals and Bank., Accurately translate between people who don't speak the same language.
Diploma
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Applied problem-solving and decision-making skills in customer service and technical support roles.
