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Ximena
Hotel Front Desk Supervisor with 5 years of hospitality experience
Contacto
Competencias
Handled guest check-ins, check-outs, and resolved billing issues, ensuring positive guest experiences.
Supervised reception staff, delegated tasks, and managed operational workflows to optimize performance.
Managed multi-line phone systems and coordinated between departments and guests effectively.
Coordinated reservations, maintained system operations, and oversaw daily hotel activities.
Addressed guest complaints and resolved issues promptly to ensure high satisfaction.
Educacion
Idiomas
Resumen
Experienced hotel front desk supervisor with a proven record of managing daily operations, leading teams, and delivering excellent guest service in the hospitality industry.
Logros Clave
- Supervised daily hotel reception operations, leading a team to ensure efficient guest service.
- Trained and mentored new staff, reducing onboarding time and improving service consistency.
- Coordinated with departments to ensure smooth operations and high guest satisfaction.
Experiencia
Publicidad
Creación, publicación y promoción de publicidad para propiedades inmobiliarias.
FRONT DESK
Recibir y asistir a más de 50 clientes diariamente, asegurando un ambiente acogedor y profesional., Gestionar un sistema telefónico de múltiples líneas, re-dirigiendo llamadas de manera eficiente y atendiendo consultas., Programar y coordinar citas, transferencias y reservas., Manejo de check-ins y...
FRONT DESK SUPERVISOR
Supervisión de las operaciones diarias de recepción, liderando un equipo de recepcionistas para garantizar un servicio al huésped eficiente, profesional y acogedor., Capacitación y mentoría de nuevos colaboradores, fomentando una cultura de hospitalidad, precisión y responsabilidad, reduciendo...