Dedicated professional with experience in technical support, customer service, and administrative coordination, focusing on efficient problem-solving and process management.
Supported customers by troubleshooting and resolving technical issues across various platforms.
Provided assistance to clients and handled PQRS responses through chat and email.
Managed billing, inventories, and financial reporting including profit and loss statements.
Facilitated onboarding and supported new colleagues within technical support teams.
Sutherland Global
Provide technical support to customers., Customer service., Handling tools in English., Provide support to new colleagues., Offer service when the client needed them., PQRS responses by chat, emails.
Serviteca puerta de oro
Customer Support, Management of billing, suppliers, inventories., Cash closures, Presentation of profit and loss statements., Social security affiliations, and other benefits., Personal control., Responses to PQRS, emails and requests sent.
Technology in systems design and administration
Professional systems technician
Commercial high School
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