Dedicated professional with over 8 years in customer service roles across healthcare, logistics, and financial sectors. Proven ability to resolve complex issues, mentor teams, and improve customer satisfaction. Skilled in billing, dispute management, and efficient communication, committed to delivering exceptional service and operational excellence.
Expert in providing inbound and outbound support, resolving inquiries efficiently across diverse industries.
Proficient in managing billing inquiries, processing payments, and resolving disputes to ensure customer satisfaction.
Skilled in verifying accounts and managing disputes to maintain accuracy and trust.
Experienced in mentoring new employees and supporting team development initiatives.
Health Prime (PFS2 - Bon Secours & Mercy Health)
Provided support to patients regarding medical billing and insurance claims., Handled high-volume inbound/outbound calls related to overdue balances., Processed payments and documented account activity with accuracy., Delivered support through email and maintained compliance with HIPAA standards.
Amazon
Assisted U.S. customers with logistics, shipping updates, and tracking issues., Resolved inquiries involving delays, order problems, and returns., Maintained a positive tone and solution-oriented approach during high call volumes.
Client Services Inc.
Managed secure inbound calls related to credit card collections and account issues., Mentored new employees, provided feedback, and supported training initiatives., Met quality assurance metrics while maintaining customer trust and data confidentiality.
Valor Global - Money Management International (Non-profit)
High School Diploma
Advanced English Certificate
Computer Skills Certificate
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Proficient in Microsoft Office and data management tools to ensure accurate record-keeping.
Scheduled financial counseling sessions and opened customer accounts., Educated clients on available financial assistance programs., Handled call routing and maintained accurate internal records.
Ace Global - Capital Mutual Bank
Informed clients about mortgage balances, due dates, and payment options., Provided support for delinquent accounts and facilitated settlements.
