Experienced support professional with a strong background in banking, insurance, and logistics, demonstrating team leadership and excellent communication skills.
Applied in handling client inquiries, supporting voice agents, and performing follow-ups on cases.
Led a back office team in managing insurance processing activities and communication.
Utilized in multiple roles involving chat, email, and mail correspondence, as well as assisting clients and coordinating between agencies.
Handled data compilation, filling, and communication tasks across insurance and delivery contexts.
Capital One, N,A
Providing information about products, Assisting client's issues, Providing general services, Supporting voice agents via chat, Performing follow ups on Fraud and Dispute cases via email or mail.
GIC, Inc, GIC Underwriters, Inc
Compiling, filling and sending info to agencies for insurance purposes, Acting as a broker between Agencies and Carriers or Insurers, Performing tasks via chat and email, Leading a back office team.
UniUni
Creating tickets after and during calls with customers, Delivering information about parcels and packages, Identifying codes for customer solutions.
Civil Engineer
High School
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Applied critical thinking in identifying customer solutions and resolving issues efficiently.
