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Yaiseth
Credit Department Supervisor with 10+ years in banking and customer support
Contacto
Competencias
Directed teams in credit and customer support environments, fostering staff development.
Analyzed operational performance metrics to identify areas for process improvement.
Managed customer interactions across banking and energy support sectors to ensure quality service.
Utilized TSYS, Fiserv, and CRM platforms to support credit and financial operations.
Developed and implemented strategies to optimize workflows in diverse organizational settings.
Educacion
Idiomas
Resumen
Dedicated supervisor and analyst with a comprehensive background in banking operations, quality assurance, and customer support, emphasizing process optimization and team leadership.
Logros Clave
- Supervised credit, debit, and line-of-credit application teams serving U.S. banking institutions.
- Implemented KPI monitoring and continuous improvement strategies across multiple projects.
- Led internal training programs for new supervisors and quality analysts in international branches.
Experiencia
Supervisor & Quality Analyst – Credit Department
Supervised credit, debit, and line-of-credit application teams for U.S. banking institutions., Oversaw KPIs and implemented continuous improvement strategies across multiple projects., Utilized core banking systems including TSYS, Fiserv, and Amazon Workspaces, CRM., Conducted internal training for...
Energy Advisor – Customer Support & Technical Service
Delivered technical support and customer service for energy accounts., Coordinated installation appointments and maintained updated sales records., Supported issue resolution through inbound communication channels.
Customer Service Agent – Medical Transportation
Scheduled medical and transportation services for patients., Provided phone support and maintained confidential client records., Assisted with daily reports and service coordination.