Yaiseth - Credit Department Supervisor with 10+ years in banking and customer support

Panamá, Panamá, Panamaen

Supervised credit, debit, and line-of-credit application teams serving U.S. banking institutions.

Implemented KPI monitoring and continuous improvement strategies across multiple projects.

Publicado en CazVid

Resumen

Dedicated supervisor and analyst with a comprehensive background in banking operations, quality assurance, and customer support, emphasizing process optimization and team leadership.

Logros Clave

Led internal training programs for new supervisors and quality analysts in international branches.

Habilidades

LeadershipExpert

Directed teams in credit and customer support environments, fostering staff development.

KPI AnalysisAdvanced

Analyzed operational performance metrics to identify areas for process improvement.

Customer Relationship ManagementAdvanced

Managed customer interactions across banking and energy support sectors to ensure quality service.

Core Banking SystemsIntermediate

Utilized TSYS, Fiserv, and CRM platforms to support credit and financial operations.

Process ImprovementAdvanced

Developed and implemented strategies to optimize workflows in diverse organizational settings.

Idiomas

Spanish(Native)English(Advanced (Written & Spoken))

Experiencia

Supervisor &amp; Quality Analyst – Credit Department

Innovative Teleservice Solutions (ITSPTY, INC.)

Jan 2020 - Present

Supervised credit, debit, and line-of-credit application teams for U.S. banking institutions., Oversaw KPIs and implemented continuous improvement strategies across multiple projects., Utilized core banking systems including TSYS, Fiserv, and Amazon Workspaces, CRM., Conducted internal training for...

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