Yamila - Sales & Customer Support Specialist with 3+ years in Customer Relations and CAD Design

Expertise in phone, chat, and email support, providing tailored solutions and enhancing customer experience.

Skilled in managing quotations, guiding customers through purchasing processes, and ensuring clarity in communication.

Proficient in creating and optimizing digital dental models for customized orthodontic solutions.

Capable of diagnosing hardware and software issues, supporting OS installation, and resolving technical challenges.

Delivered accurate quotes for auto parts and accessories, ensuring clarity on pricing, availability, and delivery., Managed inbound/outbound calls, guiding customers through the purchasing process., Conducted follow-ups to ensure satisfaction and resolve post-sale inquiries., Prepared tailored proposals and handled objections to secure long-term client relationships.

Resolved escalated cases, cancellations, and refund calculations using customer photos and results., Collaborated across departments to provide tailored solutions for special cases., Managed high-volume communication: Calls: Inbound/outbound support, Chats: 50/day | Avg. handle time: 5 min | QA: 92%+, Emails: 80/day | Avg. handle time: 5 min | QA: 100%., Handled BBB complaints with empathy and strategic retention efforts.

Created and optimized 3D dental models for customized aligners using advanced CAD software., Collaborated with orthodontists to translate clinical requirements into precise digital designs., Conducted model validation and quality assurance to meet company standards., Contributed to process improvements and maintained detailed technical documentation.