Yanaris - Project Manager with 5 years of experience in IT and software development

Directed projects ensuring scope, schedule, and budget adherence.

Implemented Agile practices to enhance team productivity and flexibility.

Oversaw phases of SDLC including planning, development, testing, and deployment.

Led diverse teams to achieve project goals and foster collaboration.

Help the company receive high marks in customer service, Coordination of events to present brands such as Nescens, Sales management of products made out of stem cells, Distribution and inventory management, In charge of accounting books, Delivery and collection of orders, Direct assistant to the production supervisor, supporting all aspects of production and office management.

Provide excellent customer service at all times, Creating personalized customer service experiences for customers of all ages., Functions: creation of travel designs for international wholesalers such as: Landed, KLM, National Geographic, among others., In charge of the functions related to the management of the office., Operations manager at assistant level.

Management of dispute reports, Reports of lost or stolen cards, Requests for account statements, Personalized attention to each cardholder according to their needs, Management of credit and debit cards.