Demonstrated experience with International Business.
Demonstrated experience with Logistics process.
Demonstrated experience with Supply Chain.
Demonstrated experience with Customer Service.
Gwae Panama
Provided customer support to international clients by tracking cargo and updating shipment statuses., Handled daily communication with agents at origin and destination to ensure accurate routing and documentation., Responded to rate and shipment inquiries, contributing to positive client experience., Assisted the operations team with logistics coordination and service follow-ups., Coordinated customer service activities related to air, sea, and land shipments, ensuring smooth communication with clients., Supported day-to-day account management by monitoring shipment progress and resolving issues with customers and agents., Supervision of the warehouse operations in Panama, Miami, and Hong Kong, with a focus on service quality and timely fulfillment., Worked closely with the pricing and commercial teams to support rate inquiries and ensure competitive client offerings., Assist in analyzing client operations data and service performance to help improve processes., Involved in team hiring and onboarding, ensuring smooth handover of client-facing responsibilities.
Pier 17 Panama
Coordinated international shipments and import documentation., Maintained communication with warehouses and suppliers to ensure on-time deliveries., Prepared reports on seasonal merchandise and shipment updates for internal use.
Sport House / Exclusive Distributor of Under Armour
Psichology Degree
Logistics and Multimodal Transportation Degree
High School Diploma on Science and Literature
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Demonstrated experience with Communication.
CMA CGM
Assisted in managing customer inquiries for various types of cargo (dry, refrigerated, oversized)., Entered bookings and followed up with regional offices for space availability., Provided basic training and support to clients and staff on CMA CGM systems., Contributed to customer service tracking through reporting and data analysis.
