Yarisel

Operations and Customer Service Supervisor

Provided customer support to international clients by tracking cargo and updating shipment statuses., Handled daily communication with agents at origin and destination to ensure accurate routing and documentation., Responded to rate and shipment inquiries, contributing to positive client experience., Assisted the operations team with logistics coordination and service follow-ups., Coordinated customer service activities related to air, sea, and land shipments, ensuring smooth communication with clients., Supported day-to-day account management by monitoring shipment progress and resolving issues with customers and agents., Supervision of the warehouse operations in Panama, Miami, and Hong Kong, with a focus on service quality and timely fulfillment., Worked closely with the pricing and commercial teams to support rate inquiries and ensure competitive client offerings., Assist in analyzing client operations data and service performance to help improve processes., Involved in team hiring and onboarding, ensuring smooth handover of client-facing responsibilities.

Hub Coordinator

Coordinated international shipments and import documentation., Maintained communication with warehouses and suppliers to ensure on-time deliveries., Prepared reports on seasonal merchandise and shipment updates for internal use.

Import and Customer Support Assistant

Commercial Support Intern

Assisted in managing customer inquiries for various types of cargo (dry, refrigerated, oversized)., Entered bookings and followed up with regional offices for space availability., Provided basic training and support to clients and staff on CMA CGM systems., Contributed to customer service tracking through reporting and data analysis.