Experienced in logistics, customer service, technical support, and staff training, with a proven ability to streamline operations and improve team performance.
Managed shipment schedules, documentation, and regulatory compliance to ensure smooth operations.
Provided technical support, translation services, and customer service across multiple roles, ensuring clarity and satisfaction.
Evaluated training effectiveness, mentored employees, and contributed to professional development initiatives.
Handled paperwork, documentation collection, invoicing, and medical record verification accurately and efficiently.
Wallenius Wilhelmsen
Coordinated incoming and outgoing shipments to maintain schedules., Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems., Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines...
TechTalkers
Setting up appointments with and interviewing clients., Collecting all possible documentation, evidence and information to build a client's case., Verifying insurance documentation and order medical records from providers., Communicating with clients., Maintaining organized case files.,...
Teleperformance
Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings., Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients., Ensured clear...
SkyCom Call Center
BBA
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Resolved technical issues and provided remote assistance to users and clients.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement., Provided one-on-one mentoring to help individuals reach their full potential within the organization., Collaborated with subject matter experts to create accurate...
Blackhawk Network
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed., Developed team members' skills through targeted coaching sessions, resulting in improved individual performance., Enhanced team productivity by implementing...
OneSource Building Technologies
Worked contacting technicians through email and calls from local places to go and work on setting their wireless and wireline telecom connectivity, IT/Telecom infrastructure and provide critical cybersecurity measures to keep corporate data and devices safe., Gathered, organized and distributed...
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Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency., Sourced and pre-qualified leads and identified new business opportunities by daily outbound calls to build partnerships and achieve sales quota., Maintained detailed records of calls, outcomes,...
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Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed., Updated customer records with accurate billing information, preventing future disputes and delays in payment processing., Monitored delinquent accounts...
Stream
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience., Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
SYKES
Worked as travel agent for Expedia receiving calls regarding flights, hotel and other amenities reservations., Assisted searching and scheduling reservations to meet customer needs., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
