Yawe

Data & IT Officer (Apprentice)

Developed and maintained business intelligence dashboards and reports by extracting, analyzing, and visualizing operational and sales data to support strategic decision-making and improve business performance.. Administered and supported the organization's ERP system, managing user accounts, access permissions, system performance, and ensuring data integrity across business operations.. Led ERP user onboarding and training by provisioning accounts, conducting user training sessions, and providing ongoing technical support to promote effective system adoption.. Performed system testing, User Acceptance Testing (UAT), and issue tracking, collaborating with stakeholders to identify enhancements and support continuous system improvement.. Delivered IT support services by managing company email accounts, troubleshooting hardware and software issues, and providing technical assistance to ensure uninterrupted business operations.