Yazmín - Product Manager with 7 years of experience in SaaS industry

Directed stages from ideation to launch of SaaS products ensuring alignment with market needs.

Utilized Scrum and Kanban frameworks to manage workflows and product development cycles.

Collaborated effectively with clients, development teams, and executives to align product vision.

Conducted user interviews and competitive analysis to inform product strategies.

Utilized computer software to record caller's inquiries and complaints, Routed calls to the correct department based on caller needs, Transferred calls as necessary to appropriate departments or personnel, Navigated multiple computer systems simultaneously while speaking with customers on the phone, Processed payments from customers over the phone using secure payment methods, Assisted customers with placing orders over the phone, Maintained updated records of customer interactions, transactions, comments and complaints.

Skilled Appointment Setter with experience in scheduling, client communication, and customer service, Developed and maintained relationships with potential customers through phone conversations, Collected data related to customer feedback on products or services offered by the company, Maintained accurate records of all customer interactions and transactions, Greeted incoming customers and provided customer service support, Identified customer needs and recommended appropriate solutions accordingly, Resolved customer complaints promptly and efficiently, Provided detailed information about products and services to clients, Answered customer inquiries regarding appointment setting procedures.

Ensured that all necessary forms were completed accurately prior to submitting them for processing, Verified visitors' identification cards before allowing access to the building, Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures, Greeted visitors and provided them with assistance, Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested, Coordinated with vendors for repairs and maintenance of office equipment, Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel, Scheduled appointments for clients, customers, and other visitors, Maintained a neat reception area by organizing materials and tidying up furniture, Provided excellent customer service at all times while interacting with both internal and external customers.