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Yeilly
Customer Support and Administrative Professional with 4+ years of experience
Contacto
Competencias
Provided support through online orders, refunds, and customer interactions
Managed appointment scheduling for multiple medical professionals, ensuring accuracy and efficiency
Handled emails, faxes, calendars, and meetings to facilitate smooth operations
Effectively communicated in English and Spanish across various roles and tasks
Proficient in Microsoft Office, Google Docs, Gmail, Slack, and Goto for work tasks
Educación
Idiomas
Resumen
Experienced professional skilled in customer service, scheduling, and administrative tasks across healthcare and retail sectors.
Logros Clave
- Managed online orders and refunds at Startek, ensuring customer satisfaction
- Coordinated appointments for over 10 doctors, handling high call volumes in bilingual environment
- Performed diverse administrative tasks at Peak Health, supporting operational efficiency
Experiencia
Customer Support
Provided customer support by managing online orders for Walmart and processing refunds, ensuring a positive shopping experience., Handled additional requests and tasks, adapting to customer needs while following company procedures.
Appointment Scheduler
Managed scheduling for over 10 doctors, coordinating appointments for colonoscopies, endoscopies, and medical consultations., Handled high volumes of calls in both English and Spanish, ensuring clear communication and effective appointment management., Maintained accuracy and efficiency in scheduling, adapting to patient's needs and clinic availability.
Virtual Assistant
Answering emails, reviewing faxes, managing calendars, organizing meetings, and handling various administrative tasks to ensure smooth operations.