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Yelba
Customer Service and Account Management Professional with 7+ years of experience
Contacto
Competencias
Provided support and solutions to customers across various companies, handling inquiries and resolving issues.
Processed customer data for different organizations and supported data analysis tasks.
Managed client accounts, supported sales efforts, and maintained client satisfaction.
Provided technical assistance for POS systems and staff training for restaurant clients.
Engaged in outbound calls to promote services, advise clients on benefits, and follow up for sales opportunities.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in customer interactions, data management, and technical support across diverse industries.
Logros Clave
- Handled over 60 customer interactions daily for major clients like Cricket and Capital One.
- Assisted restaurant owners in resolving POS system issues and training staff, improving operational efficiency.
- Conducted quality assessments and maintained customer satisfaction data for continuous service improvement.
Experiencia
Customer Service
Handled 60+ customer interactions per day for Cricket & Capital One., Provided detailed data from customer accounts for Cricket., Collected customer information and inserted data into various customer software., Interacted with customers to understand their needs and provide the best...
Customer Service
Saved customers from discharging or downgrading their service by presenting the benefits of products and services.
Collection Representative
Made outbound calls along with inbound helping customers pay their medical bills that were past due.
CSAT Analyst
Maintained data in the client system and measured customer satisfaction., Conducted quality assessments with agents based on their CSAT quality.
Customer Service
Handled inbound calls from customers who purchased a Netspend card., Helped customers with activation and explained the process and procedures.
Real Estate Agent
Cold calling and following up with homeowners on their properties., Determined the value and condition of homes for purchase and resale.
Account Manager
Assisted restaurant owners with POS system issues and staff training., Provided tech support and ran weekly reports of store activities.