Yenny - Customer Service & Administration professional with 6+ years of experience

Tijuana, Baja California, MexicoRemotoen

Progressed from Customer Service representative to team lead and subfloor supervisor within call center operations.

Developed skills across customer service, quality assurance, appointment setting, and administrative roles.

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Resumen

Experienced customer service specialist with over 6 years in call center environments, with progressive leadership roles.

Gained extensive experience working in a call center environment in Tijuana, Baja California.

Customer ServiceAdvanced

Handled customer inquiries and support, maintaining high satisfaction levels.

Leadership & SupervisionIntermediate

Supervised teams as team lead and subfloor supervisor, overseeing operations and quality.

Quality AssuranceIntermediate

Ensured service quality standards were met and improved customer experience.

Administrative SkillsIntermediate

Managed administrative tasks associated with customer service and call center operations.

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