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Yesenia
Customer Service & Backoffice Specialist with 5+ years in Healthcare & Tech
Contacto
Competencias
Experienced in using medical office software tools for scheduling, billing, and document review.
Proficient in verbal and written communication, providing technical and service support in healthcare and tech contexts.
Skilled at scheduling appointments, managing enrollments, and coordinating activities across healthcare and corporate environments.
Experience in billing procedures, insurance authorization, and payment handling for healthcare services.
Demonstrated strong interpersonal skills, empathy, and professionalism in diverse customer service roles.
Educacion
Idiomas
Resumen
Dedicated customer service representative with extensive experience in healthcare, insurance, and tech support, specializing in efficient communication, scheduling, and document management.
Logros Clave
- Handled medical authorizations and customer billing inquiries, ensuring smooth processes at BluPower Solutions.
- Provided technical support and payment assistance to drivers at Lyft and Blackstone Medical Services, improving user experience.
- Coordinated patient appointments and monitored treatment progress at MEG healthcare, supporting efficient care delivery.
Experiencia
Backoffice and Customer Service Representative
Handling medical authorizations, Confirming patient symptoms, Coordinating authorizations with insurance companies, Customer service in billing department, Product assistance, Enrollments, renewals and sales
Customer Service Representative
Assisted drivers via chat by providing technical support for the app, Addressing payment concerns and promotions info
Customer Service Representative
Assisted drivers via chat by providing technical support for the app, Addressing payment concerns and promotions info
Backoffice
Scheduling patient appointments, Monitoring treatment progress, Communicating with law firms regarding cases related to traffic accidents and workplace incidents