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Yesid
Customer Service & Operations Manager with 13+ years in Hospitality & Support
Video resume
Contacto
Competencias
Provided bilingual support, travel assistance, and guest services across hospitality and customer support roles.
Supervised and managed teams in hospitality, casino, and restaurant environments ensuring service excellence.
Handled scheduling, workflow, and operational oversight in support centers, casinos, and restaurants.
Resolved technical issues for satellite internet clients and managed technical service requests in support roles.
Managed account verification, payments, and billing discrepancies for utility and security service clients.
Educacion
Idiomas
Resumen
Dedicated professional with over 13 years of experience in customer support, hospitality, and team management across hospitality, casino, and technical support industries.
Logros Clave
- Progressed from Front Desk Agent to Reception Manager at Residence Inn By Marriott, overseeing guest services and staff training.
- Led customer service and technical support operations at American Place Casino and Resort, ensuring guest satisfaction and operational efficiency.
- Drove restaurant operations as District Manager at Ihop, managing 10 locations, mentoring staff, and boosting sales.
Experiencia
Travel Adviser and Support
Provided bilingual customer service and travel assistance for international clients, ensuring smooth itinerary planning and issue resolution., Assisted customers with travel bookings, changes, and inquiries in English and Spanish, Delivered empathetic and efficient support across multiple...
Customer Service and Technical Support
Provided bilingual customer service and technical support for a U.S.-based satellite internet provider., Resolved connectivity issues and guided customers through technical steps in both English and Spanish, Handled service inquiries, account updates, and escalations with professionalism and...
Billing Department Agent
Specialized in end-to-end billing support for ADT's U.S. client base, ensuring smooth account management and accurate financial operations., Verified account balances, processed payments, and resolved billing discrepancies swiftly and confidentially, Proactively monitored account health...
Travel Adviser and Support
Provided bilingual customer service and travel assistance for international clients, ensuring smooth itinerary planning and issue resolution., Assisted customers with travel bookings, changes, and inquiries in English and Spanish, Delivered empathetic and efficient support across multiple...
Customer Service and Technical Support Operations Lead
Led customer service and technical support operations in a dynamic casino environment, ensuring seamless guest experiences and efficient internal coordination., Oversaw scheduling, work area assignments, and technical service requests while initiating payroll processes and supporting team...
District Manager
Advanced from kitchen staff to overseeing 10 restaurant locations across two states., Drove operational success by mentoring general managers, optimizing service performance, and ensuring full compliance with corporate standards., Supervised daily operations, staffing, budgeting, and expense...
Reception Manager
Started as a Front Desk Agent and quickly advanced to Reception Manager, becoming the primary point of contact between the hotel and its guests., Delivered exceptional service through efficient check-ins, check-outs, payment processing, and resolution of guest concerns., Managed front desk...