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Yessica
Customer Service Professional with 5+ years of support experience
Contacto
Competencias
Delivered customer service across voice, chat, and email channels, supporting inquiries, transactions, and account issues.
Moderated and classified Facebook content in compliance with company policies, ensuring platform integrity.
Utilized Zendesk, Salesforce, Excel, and Word to manage customer information and support workflows efficiently.
Assisted customers with product-specific technical issues, notably with grills, enhancing service quality.
Educacion
Idiomas
Resumen
Experienced customer service professional with over five years of supporting clients across various industries, specializing in multi-channel support and issue escalation management.
Logros Clave
- Handled multiple channels including voice, chat, and email, providing seamless customer support across various platforms.
- Managed escalations effectively at multiple companies, ensuring timely resolution and customer satisfaction.
- Provided technical support for product-specific inquiries, demonstrating role progression from general support to technical assistance.
Experiencia
Customer service representative
English customer service ( Voice channel)., Solving problems with purchases, accounts and streaming services, Managed escalations and follow up
Customer service representative
English customer service.( Voice channel), Providing support with purchases, payments and due dates, Managed escalations and follow up.
Content moderator
Moderating and classifying Facebook content in compliance with facebook’s internal policies.
Customer service representative
English customer service.( Voice channel), Providing technical support for the grills and also providing assistance for all customer’s inquiries., Managed escalations and follow up.
Customer service representative
English customer service (Voice, chat, email channels), Providing customer support, with transactions, payments, and account restrictions., Managed escalations and follow up.