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Yessy
Customer Service & Claims Negotiator with 5+ years of client-focused experience
Contacto
Competencias
Provided support via phone, email, and chat, resolving technical issues and addressing customer needs.
Negotiated settlements with clients, insurance adjusters, and legal parties to facilitate claim resolutions.
Performed data entry and maintained accurate records, optimizing organizational workflows.
Built and maintained strong client and partner relationships in both B2B and client interaction contexts.
Conducted communication in Spanish and English, ensuring clarity and professionalism across diverse interactions.
Educación
Idiomas
Resumen
Experienced in client support, claim negotiation, and data management, specializing in high-pressure environments to ensure customer satisfaction and efficient claim processing.
Logros Clave
- Developed outstanding persuasion skills while handling patient and insurance communications
- Managed customer retention and medical appointments, improving client engagement
- Negotiated settlements effectively with clients, insurance adjusters, and legal representatives
Experiencia
Customer Service Provider & Personal Loan Specialist
Striving customer satisfaction through phone & email., Promoting health insurance sales, offering the customer the best long-term options with the best offers and discounts., In charge of customer retention and medical appointments., Developed outstanding persuasion skills., Documenting & Ensuring members’ feedback is heard and handled by the appropriate parties., Helping members resolve technical issues over the phone, email & chat (up to 3 members at the same time)., Following up via email or phone to let members know about their personal loan status., Uploading documents to the portal and ensuring they’re authentic., Asking for required docs to process their loans accordingly., Verifying their income and making sure their loans are processed correctly.
Sales Agent
Worked for an insurance company following up with clients and prospects to perform various tasks and maintain a strong client-agent relationship, helping clients who have recently filed a claim to ensure their satisfaction with the claims process., Built strong relationships in B2B interactions and worked as a bad collector with third parties collections agency.
Virtual assistance/ Online adjuster Claim Negotiation
Performing data entry and database management to maintain accurate records., Implementing organizational systems and improving workflow processes., Engaging with clients, insurance adjusters, and legal representatives to negotiate settlements and resolve disputes.