Experienced project manager specializing in infrastructure projects with a strong track record of delivering on time and within scope.
Oversaw all phases of construction projects, coordinating teams, schedules, and resources.
Directed multidisciplinary teams, fostering collaboration and accountability.
Monitored project budgets and implemented cost-saving strategies.
Maintained effective communication with clients, suppliers, and internal teams.
Logistics Coordinator
Monitored real-time shipment progress, ensuring timely delivery., Provided proactive updates and managed scheduling efficiently.
VSI Global Solutions
Scheduled appointments for bank loan notaries and clients., Ensured accuracy in scheduling and met quality assurance targets.
Sutherland Global Services
Supervised 20+ agents, boosting scheduling efficiency by 35%., Implemented process improvements, reducing scheduling errors by 15%.
Sutherland Global Services
Trained customer service staff, improving client interactions., Handled escalated scheduling issues, ensuring customer satisfaction.
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Identified project risks and developed mitigation plans.
Transcom Colombia S.A
Scheduled appointments and managed high-volume calls., Achieved 100% quality assurance targets in scheduling tasks.
