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Yoclaira
Customer Service & Support Specialist with 5+ years of experience
Video resume
Customer Service & Support Specialist with 5+ years of experience
Please record a video speaking in English about your experience.
Contacto
Santiago de los Caballeros, Santiago Province, Dominican Republic
Abierto a remoto
Disponible en CazVid
Competencias
CommunicationExpert
Utilized communication skills extensively in client interactions, support, and team collaboration.
Customer ServiceAdvanced
Provided client relations and support as a receptionist, sales, and retention specialist.
TeamworkAdvanced
Collaborated with colleagues in diverse roles to improve service delivery.
Conflict ResolutionIntermediate
Resolved challenges related to delivery coordination and client issues.
Educacion
Primary education
Colegio Parroquial San Jose
High school Diploma in Administrative and Tax Management
Instituto Politecnico Altagracia Iglesias de Lora (I.P.A.I.L.)
Bachelor ́s Degree in Public Accounting
UTESA
Completed in progress
Idiomas
English
Spanish
Resumen
Experienced in inbound sales, retention, and technical support with a strong focus on effective communication and teamwork in client-facing roles.
Logros Clave
- Handled inbound calls for sales and retention, maintaining customer satisfaction
- Built strong client relations through effective communication and teamwork
- Supported technical issues and client inquiries across multiple companies
Experiencia
Recepcionist and clients relations representative
Yoperka Decoraciones
Tech support
Data Vimenca
Sales agent (inbound calls)
Support Services Group (SSG)
Retention Specialist (inbound calls)
Support Services Group (SSG)
Habilidades
CommunicationCustomer ServiceTeamworkConflict Resolution
Publicado en CazVid - 17 may 2026