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Yoel
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Competencias
Experiencia demostrada en Bilingual Communication (Spanish/English).
Experiencia demostrada en Multitasking in Fast-Paced Environments.
Experiencia demostrada en CRM & Digital Tools Management.
Experiencia demostrada en Executive & Administrative Support.
Experiencia demostrada en Problem Solving & Operational Efficiency.
Educacion
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Resumen
Perfil profesional
Experiencia
Customer Support
Provided bilingual (Spanish/English) customer support for Spark Driver users through voice, chat, and email channels.. Assisted drivers with app-related issues, order and delivery concerns, payment inquiries, account verification, and real-time troubleshooting.. Managed escalations efficiently while maintaining professionalism and delivering effective solutions in fast-paced environments.. Experienced in handling multiple tasks simultaneously, documenting cases accurately, and using CRM and support platforms to ensure high-quality service and customer satisfaction.
Subject Matter Expert
Served as a Subject Matter Expert (SME) providing advanced support and guidance for Spark Driver operations.. Assisted agents and team members with escalations, troubleshooting, policy clarification, and real-time problem resolution related to app issues, deliveries, payments, account verification, and driver support processes.. Supported daily operations by monitoring workflows, ensuring service quality, and helping improve team performance in a fast-paced bilingual (Spanish/English) environment.. Collaborated with supervisors and support teams to maintain operational efficiency, deliver accurate information, and ensure high customer satisfaction across voice, chat, and email channels.