Detail-oriented operations professional with experience in streamlining workflows, handling customer queries, and creating insightful dashboards. Holds a B.Com and ACCA qualification, adept at supporting business efficiency and quality service.
Skilled in coordinating daily operations to ensure smooth workflow and service quality.
Experienced in managing customer queries, escalations, and follow-ups to maintain satisfaction.
Proficient in creating dashboards, utilizing Pivot Tables, VLOOKUP, and generating reports.
Effective communicator with strong team coordination and documentation abilities.
NNIIT
Coordinated daily operational tasks ensuring smooth workflow within the team.. Handled customer queries, escalations, and follow-ups to maintain service quality.. Assisted in maintaining dashboards such as active users, task status, and performance metrics.. Collaborated with cross-functional teams to resolve operational challenges.. Prepared operational reports and documentation for management review.. Supported process improvements that reduced errors and improved turnaround time.
Bachelor of Commerce (B.Com) + ACCA
High School education
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Knowledge of finance principles gained through ACCA and B.Com background.