Experienced in managing high-performance teams, providing exceptional client support, and leveraging technical tools to optimize service delivery. Skilled in training, escalation management, and ensuring KPI adherence.
Handled client interactions, support, and escalations, ensuring customer satisfaction and loyalty.
Managed, trained, and supported a team of high-performing agents to meet service standards and KPIs.
Proficient in MS Office, Power BI, Salesforce, Trello, Notion, Canva, and Capcut for various operational and content needs.
Designed training programs andCapacity-building initiatives to foster agent growth and skill development.
The Office Gurus (TOG)
Dirigí un equipo de alto rendimiento, Apoyé en escalaciones, Entrené y capacité a los agentes para su crecimiento, Aseguré una adherencia constante a los KPI, estándares de servicio y expectativas del cliente, Gestioné casos escalados
The Office Gurus (TOG)
Ofrecer soporte postventa excepcional para garantizar la satisfacción del cliente y fomentar la lealtad.
United Nearshore Operations (UNO)
Diploma
Certificado
Certificado
Certificado