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Yordelis
Customer Service Specialist with 5+ years of support experience in call centers and entrepreneurship
Contacto
Competencias
Handled customer inquiries, complaints, and support in high-pressure environments.
Utilized CRM tools to manage customer information and streamline support processes.
Developed and executed digital marketing strategies for social media sales.
Supervised inventory, promotion projects, and follow-up activities for a skincare business.
Used for document preparation, communication, and project planning in various roles.
Educacion
Idiomas
Resumen
Versatile customer service agent with experience in call centers and entrepreneurship, skilled in communication, support, and digital strategies.
Logros Clave
- Provided technical and customer support across two major companies, Alorica and Foundever.
- Handled customer complaints with professionalism and empathy, maintaining service quality.
- Managed digital marketing, social media sales, and project oversight for a skincare business.
Experiencia
Customer Service Agent
Provide technical and customer support., Resolve customer inquiries efficiently and courteously., Work under pressure and consistently meet performance objectives.
Customer Service Agent
Offered telephone support and personalized customer service., Implemented service protocols and resolved incidents promptly., Worked with performance indicators to ensure service quality.
Customer Service Agent
Delivered telephone assistance in a fast-paced call center environment., Handled complaints with empathy and professionalism., Ensured compliance with quality and productivity metrics.
Entrepreneur
Managed digital marketing and social media sales strategies., Provided personalized customer service, consulting, and after-sales follow-up., Oversaw project management, product inventory, and promotion.