ZaKonya - Project Manager with 10+ years of coordinating complex initiatives

Coordinated project planning, execution, monitoring, and delivery for diverse initiatives.

Facilitated communication between clients, team members, and senior management to ensure alignment.

Oversaw project budgets, ensuring cost effectiveness and resource planning.

Identified potential project risks and developed mitigation strategies to minimize impact.

Led cross-functional teams to achieve project goals and developed team capabilities.

Provide an iconic experience to CarMax customers, Connect with customers online and over the phone to answer questions, conduct follow ups, and confirm appointments to best support the customer, Triage incoming calls to the appropriate person or department to best assist the customer, Complete administrative task such as processing payments and updating information in CarMax system, Understand and adhere to company policies and procedures including collection policies/laws

Route delivery, Complete delivery, Collect payment for delivery, Return core parts to warehouse