Zayra - Data Analyst with 5 years of experience in financial services

Performed complex data analysis using statistical tools and SQL to derive actionable insights.

Created dashboards and visual reports using Tableau and Power BI to communicate data findings effectively.

Written and optimized SQL queries for extracting and manipulating large datasets.

Applied statistical techniques to support predictive modeling and forecasting.

Conducted call audits and silent monitoring to ensure high-quality service standards., Designed and implemented personalized coaching strategies based on performance analysis., Led training sessions to improve communication, efficiency, and customer satisfaction., Developed action plans for teams and individuals, improving response time and accuracy., Strengthened problem-solving and leadership skills in high-pressure situations.

Delivered prompt and empathetic customer support via inbound calls., Resolved customer inquiries, complaints, and technical issues effectively., Ensured high satisfaction rates by maintaining a professional and friendly attitude.

Handled customer queries across multiple platforms with focus on clarity and resolution., Logged cases and followed up with customers to ensure resolution and satisfaction.

Supported culinary team with food preparation and station organization., Managed inventory records, supply orders, and daily kitchen reports., Ensured excellent internal customer service and adherence to hygiene standards.