Zinhle - Administrative Assistant with 3+ years in arts, retail, and customer service

Proficient in standard computer applications to support administrative and customer service tasks.

Skilled in coordinating tasks and managing time effectively to meet deadlines and optimize workflows.

Experienced in engaging with customers, addressing inquiries, and providing a positive service experience.

Able to effectively liaise with the public and team members to facilitate smooth operations.

Recorded written information pertaining to maiden and staff matters.. Organized operations and maintained systems.. Duplicated and typed maiden and related documentation.. Liaised with the public, parents, and maidens for routine enquiries.. Managed and retrieved routine information, including admission data.. Maintained appointment diaries for staff.. Handled basic financial tasks, including payment preparation and inquiry processing.

Informed customers about ongoing promotions to enhance sales performance.. Delivered exceptional customer service by actively engaging with customers as a visible brand ambassador.. Provided friendly and professional service to patrons.. Ensured service continuity by developing and sharing product knowledge with staff.. Maintained up-to-date knowledge of product ranges, promotions, and events to provide accurate customer information.. Ensured secure handling of cash transactions at times.. Maintained high accuracy in scanning merchandise and processing payments, including managing Clubcard rewards.

Provided comprehensive customer service, including greeting customers, offering assistance, addressing product-related inquiries, processing returns and refunds.. Executed cashiering duties, processing various payment methods accurately.. Managed stock effectively by receiving deliveries, unpacking and organizing inventory, and ensuring shelves were correctly stocked and priced.. Maintained store cleanliness, tidiness, and overall presentability.. Offered general assistance, including supporting promotional events, maintaining store displays, and contributing to a positive shopping atmosphere.