Dedicated BPO professional with 4 years experience in customer support, coaching, and team development. Skilled in communication, technical support, and driving team results.
Handled customer inquiries, resolving issues related to accounts, sales, and technical problems.
Effective verbal and written communication, demonstrated in customer interactions and team coaching.
Developed team strategies and training plans to improve team productivity and results.
Led team efforts to enhance performance in a BPO environment, focusing on results.
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