Zoila - Data Analyst with 5+ years experience in financial services

Proficient in analyzing large datasets to extract actionable insights for business strategies.

Skilled in writing complex queries to retrieve and manipulate data from relational databases.

Experienced in creating interactive dashboards and visual reports for diverse audiences.

Extensive use of Excel for data analysis, automation, and reporting with advanced functions and macros.

Supervised operations team to support operational excellence and excellent customer service., Coordinated pickup and deliveries of good in efficient manner., Monitored employee productivity and optimized procedures to reduce costs., Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service., Fostered a culture of continuous improvement by encouraging employee feedback on existing processes and suggesting innovative solutions to identified challenges., Implemented inventory control measures, reducing stock discrepancies and improving overall accuracy in recordkeeping., Enhanced customer satisfaction by addressing and resolving operational issues promptly., Set, enforced, and optimized internal policies to maintain responsiveness to demands., Partnered with vendors and suppliers to effectively manage and budget.

Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow., Created and transmitted accurate documentation to governmental agencies for import activities., Coordinated contracts to facilitate freight movements., Developed and maintained relationships with customs brokers, freight forwarders and customers., Advised customers on transportation options, types of carriers or shipping routes., Tracked shipments processing through customs and other agencies and obtained clearances., Prepared and processed import documentation according to customs regulations, laws or procedures., Coordinated with shipping and transport companies on behalf of clients., Served as point-of-contact for internal and external questions and issues dealing with import operations to drive consistent communication., Managed approx. 30 ISFs and customs clearance entry weekly for different clients.

Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements., Enhanced company reputation by providing exceptional customer service and support., Communicated with clients and customers to gather, provide and share updated information on products and services., Gathered, organized and input information into digital database., Helped meet changing demands by recommending improvements to business systems or procedures., Received and managed over 50 emails per day with different tasks.

Took and followed detailed directions from others., Worked in team environment to maintain high levels of productivity., Maintained tidy and organized environment to comply with cleanliness standards., Regularly communicated with management to provide feedback and updates., Managed to inspect over 50 building fire extinguishers regularly.

Streamlined operations by implementing efficient processes and procedures, leading to increased productivity., Reported issues to higher management with great detail., Planned and prepared work schedules for employees to assign employees to specific duties., Assisted in recruiting, hiring and training of team members., Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits., Improved supply chain management, resulting in reduced lead times and inventory costs.