Experienced in training large groups, onboarding new hires, and handling customer interactions, with proficiency in a wide range of technical and soft skills.
Designed and executed in-person and online training programs, ensuring effective knowledge transfer.
Handled outbound calls, data entry, and email correspondence, maintaining quality service standards.
Participated in candidate selection, credential management, and WFH deployments to facilitate smooth onboarding.
Utilized MS Office, Oracle NetSuite, Talent LMS, and other tools for training and administrative tasks.
CALL CENTER SERVICES INTERNATIONAL
Assisted in on-boarding & training process for new hires
CALL CENTER SERVICES INTERNATIONAL
Conducted in-person classes for up to 200 students divided into 8 groups., Continuously created and updated reading and teaching material.
CALL CENTER SERVICES INTERNATIONAL
Product Training, Request New Hire Credentials (ALL LOB’s), Supervision during shadow
CALL CENTER SERVICES INTERNATIONAL
Candidate Selection, New Hire and Termination Credentials, Product Training, Accreditation Reports, Online Tools, WFH deployments
Bachelor's D.
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Applied emotional intelligence and signature analysis in training and customer interactions.
CALL CENTER SERVICES INTERNATIONAL
Outbound Calls, Data Entry, and Emails
