Zykerria

Cashier Team Lead

Led and supported a team of cashiers to ensure excellent customer service and efficient front-end operations.. Assisted customers with purchases, returns, exchanges, and questions in a professional and friendly manner.. Worked effectively in a fast paced retail environment while demonstrating leadership, communication, and problem solving skills.

Customer Service Representative

Assist customers with account concerns, questions, cancellations, and service issues while providing professional and solution focused support.. Successfully retained customers by presenting personalized solutions, promotions, and service options based on their individual needs.. Handled high volume calls while maintaining accuracy, professionalism and positive customer experience.. De-escalated upset customers and address complaints while working to preserve customer relationships.

Store Manager

Oversaw daily store operations and ensured efficient workflow among team members.. Trained and mentored staff to enhance customer service and product knowledge.. Managed inventory tracking and physical inventory counts to minimize loss.. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.. Established customer service standards and monitored staff compliance.. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Customer Service Associate Team Leader

Led team in providing exceptional customer service support daily.. Trained new associates on company policies and customer interaction techniques.. Resolved customer inquiries efficiently through various communication channels.. Ensured the successful resolution of customer inquiries in a timely manner.. Provided guidance, mentoring and training for new customer service associates.. Implemented innovative methods for improving the efficiency of the customer support process.