Account Manager

AGENT ROLESummary:Our Restaurant Account Management team sits at the heart of our mission to empower local businesses. As a Partnerships Manager, you’ll take full ownership of a large portfolio of SMB restaurants and act as their strategic growth partner - helping them grow, thrive, and win on the platform.Account Managers are directly responsible for a merchant's long-term revenue growth and retention. Cultivate relationships with SMB business owners, while helping them elevate their presence on our platform. Demonstrate a broad scope of soft skills while utilizing consultative selling practices.This isn’t just about support, it’s about strategy. You’ll understand their goals, identify opportunities, and deliver results that matter. You’ll work closely with them to lead business performance reviews, drive product adoption, solve operational challenges and unlock new opportunities.
Roles and Responsibilities:Connect and collaborate with our existing merchant partners to understand their unique goals and pain points. Help merchants optimize their menu pricing, educate them on running ads, promotions and ensure high levels of satisfaction and retention by troubleshooting your partnerchallenges on your dedicated book of accounts.· Own a book of high-potential SMB restaurants: from local legends to rising stars building strong, trusted relationships with your partners· Use data to influence decisions that drive revenue, boost retention, and create win–win outcomes· Move fast, stay clear on what matters most, and don’t let busy work get in the way of impact.· Relationship-builder – You can influence and motivate people at all levels. You obsess over our merchant and you’re laser focused on building deep and meaningful relationships with them· Merchant-Focused: You think long-term and build trust quickly. Recommend pricing, promotions, and bundling strategies that resonate with merchants.· Conduct monthly business reviews with merchants to align on performance, promotions, and growth opportunities.· Sell and scale merchant growth products: convert insights into action by selling ads/promotions, ensuring merchants acquire, launch, and continuously invest in campaigns that improve performance.
Required Skills:• Proficient speaking French to customers.• Proficient speaking English to customers.• Sales minded - Experience in business development, inside sales, or account management (3+ years desirable)• Experience using Salesforce or similar CRMs, Google sheets or Microsoft excel & contact tools like Outreach to call leads.• Experience upselling, cross-selling and have passion about unlocking revenue.• Proven track record growing accounts, prioritization of a large book and driving outcomes• Proven success in a quota-carrying role or ideally within a fast-paced, high-growth tech or marketplace environment• Thrive in high-growth, high-pace environments; adaptable and solutions-focused• Skilled in analyzing data to identify performance gaps, determine root causes, and take full ownership of corrective actions to recover sales and achieve business targets.• Problem-solving mindset, action orientation, and ability to prioritize effectively.• A genuine team player - collaborative by nature and committed to helping others win
Desired Skills:· Previous experience in Delivery Apps Support.· Background working with SMBs, Mid Market or ENT is a plus.· High school diploma or equivalent· 3+ years of experience in consultative sales/solution selling· Effective time management and organizational skills· Ability to custom-tailor your sales strategy based on pre-call research and customer insights