Application Support Developer

About the role

Food For The Poor is an international relief and development organization and an interdenominational Christian ministry. The Application Support Developer serves as a technical help desk programmer for business-critical applications, including the organization’s CRM environment. The role provides front-line and escalated support for the CRM and other business applications.

The position combines end-user support with backend analysis to restore service, correct recurring problems, and improve application reliability.

Responsibilities

• Triage, prioritize, investigate, and resolve help desk tickets involving application errors, failed processes, data discrepancies, reports, integrations, and user interface issues.
• Reproduce reported problems and determine whether the cause relates to application code, scripts, configuration, database data, APIs, permissions, scheduled jobs, or infrastructure.
• Use SQL queries against the Microsoft SQL Server backend to investigate records, validate data, support troubleshooting, and confirm approved fixes.
• Review application logs, error messages, stack traces, system events, and job histories to diagnose failures and identify recurring problems.

Requirements

The listing describes the role as a technical help desk programmer and seeks a technically capable developer.

Datos clave

• The role supports the organization’s CRM environment and other business applications.
• The position involves SQL queries against a Microsoft SQL Server backend.
• The role includes ticket investigation, log analysis, debugging, and scripting.